Fralin Pickups will accept a one-time exchange for orders that meet the following criteria:

• Customized pickups are not eligible for exchange or return.
• The exchange must be within 30 days of receiving the pickup(s).
• The exchange must be for tonal reasons. Due to a lack of proper research on the customer’s behalf, exchanges are ineligible.
• Pickup(s) must be in new and unaltered condition. If Fralin Pickups finds damage on the original pickup(s), we may charge additional fees to fix or replace the damaged pickup(s) or parts. 
• The customer is responsible for the original pickup(s) return shipping and the new shipping costs incurred for the exchanged pickup(s).
• The customer is responsible for shipping the pickup(s) safely using adequate packing materials.
• The original order must have been placed through Fralin Pickups, not one of our authorized resellers.

To proceed with an exchange, you must perform the following tasks:

1. Contact us before sending in an exchange to authorize it
2. Complete the Exchange Form and write the RMA number clearly on the outside of the package